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A
Anonymous
November 4, 2009
Question

Audio problems when publishing, tried it all...

  • November 4, 2009
  • 2 replies
  • 1090 views

Hi all,

I'm working on a Windows XP machine for Vodafone in the Learning & Development department.

We've been working with Captivate for a year now, as a replacement for ViewletBuilder.

So far, so good.

One thing I can not accomplish is to publish a captivate with audio imported in it.

We have a license for Captivate 3.

The situation:

I record my captivate without audio.

When that is done I want to add a pre-recorded audiofile to a slide.

I tried that via all kind of ways.

The one that is working for me is through pcm wave files.

But when either published (to swf or executable) or previewed through F4 there is no audio.

Ther audio plays in the slide editting screen.

I read several topics, but none of them gave the solution.

What I tried allready:

Checked the marker for including audio.

Downloaded the Captivate 4 trial - same result

Replaced the dll file for Captivate 4 - same result

I can't think of anything next. Hopefully you can...

Kind regards, Jeroen

the Netherlands

    This topic has been closed for replies.

    2 replies

    C
    Captive_ater
    Participant
    December 7, 2009

    I had a similare problem with Captivate 3, and there were

    no real technical issues, just a learning curve.

    I had attached the sound file to an IMAGE that was functioning as the "backdrop" of the slide.  I describe it this way so that you don't misconstrue this with a background image created when recording, or by selecting a background from the library.  In essence, I had a blank slide, and pasted a graphic object on it, running it full screen.

    I use the right click/shortcut method to add audio, and usually just right click on the slide.  In the case of the slide with the graphic object, the right click selected the object, then added the audio to the object file instead of to the slide.  This audio was never rendered during a preview, or after production.  Maybe it SHOULD and didn't, but I never chased that problem down... I just removed the audio and properly added it to the slide properties.

    To avoid this situaiton, right click on the border around your slide to select slide properties.  This will assure that you don't add audio to the properties of any given object.

    Not sure if this is the issue with your audio problem, but certainly worth a try.

    Good Luck!

    A
    Anonymous
    December 8, 2009

    Hi Captive_ater,

    I tried to add sound exactly as you described. It does add the sound. It does play when previewing the slide (F3) but still NO sound when previewing the project (F4) or when published...

    Thanks for the input anyway!

    Lilybiri
    Lilybiri
    Legend
    December 8, 2009

    Hello,

    Since often the most obvious is overlooked: in the Project, Publish settings, is 'Include audio' selected?

    Lilybiri

    Captiv8r
    Captiv8r
    Legend
    November 4, 2009

    Hi there

    I'm a simpleton at heart.

    Have you tried ensuring that the speaker icon isn't muted?

    Cheers... Rick

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

    A
    Anonymous
    November 4, 2009

    I'm sure that isn't the case, because when I hit the little play button on the left of it, the audio is hearable.

    But always a good thing to check the basics

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