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Yarik V.
Inspiring
May 17, 2016
Question

Audio stop randomly, when conten play cp 9

  • May 17, 2016
  • 3 replies
  • 690 views

Hi, I have HTML5 output from Captivate 9.0.1. Some smart shapes are used as buttons and they plays audio via advanced actions. The problem is, when I preview the exported HTML5 content (not responsive project) in actual version of Chrome and click to each button, audio randomly stop, every time at another place of audio. Some times it works normally. What you think about it?

Thanks for any response.

    This topic has been closed for replies.

    3 replies

    shobitd368117
    shobitd368117
    Participant
    February 19, 2019

    I have version 9.0.2.437, This issue is appearing in all the audios played through advanced actions.

    Please confirm if this can be fixed..

    Lilybiri
    Lilybiri
    Legend
    February 19, 2019

    How do you trigger the audio clips in the advanced actions? Using Play Audio?Which event is used for those actions? Did you try to use a shared action instead of an advanced action?

    A
    Alicja_Gulajski
    Participant
    October 3, 2016

    Hello Yarik,

    I am having the same issues with my projects. Did you find a solution that works? 

    Thanks!

    R_H__
    R_H__
    Inspiring
    October 5, 2016

    Update your Captivate to 9.0.2.421. We don't seem to be getting this issue anymore after updating.

    Lilybiri
    Lilybiri
    Legend
    May 17, 2016

    You are on 9.0.1.320, right?

    There are still issues with HTML output, however did you try to publish, upload to a webserver to check if it still happens?

    I suspect you are using the 'Play Audio' command in the actions? An alternative can be to show a object which has audio attached to it. The object can be made 'invisible' to the user (alpha = 0% and stroke width = 0) even when you show it. The object audio will start playing when the object appears, which can be done with an advanced action.

    Audio Objects: Control them! - Captivate blog

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