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A
Anonymous
May 29, 2013
Answered

Audio Window Problems-No save button

  • May 29, 2013
  • 1 reply
  • 792 views

I am using Mac 10.8.3 and have issues with Captivate 6.0 crashing. The crashing occured after working on an interactive slide. Now, when I open the file, the audio window does not display a save button at all. I cannot close the audio window.

Customer service is spotty with this product. The phone number on the website does not work and the live chat was not available either. I have a hard time finding answers to my questions.

    This topic has been closed for replies.
    Correct answer Shekhar_Dhiman

    Hi Holly,

    Welcome to Adobe Community and please accept my apologies for the inconvenience.

    This is happening because of the corrupt preferences. We will recreate the preferences, however that is going to delete your customizations in the workspace but we will not completely remove the preferences folder so that we can get them back.

    Here is what you will need to do:

    • Save your Project.
    • Close Captivate
    • Mac:  /Users/[user name]/Library/Preferences/Adobe Captivate 6 folder
    • Rename the Captivate 6 folder to anything.
    • Launch Captivate and see if you are still getting the problems.

    Hope this helps!

    Thanks!

    1 reply

    Shekhar_Dhiman
    Adobe Employee
    Shekhar_DhimanCorrect answer
    Adobe Employee
    May 29, 2013

    Hi Holly,

    Welcome to Adobe Community and please accept my apologies for the inconvenience.

    This is happening because of the corrupt preferences. We will recreate the preferences, however that is going to delete your customizations in the workspace but we will not completely remove the preferences folder so that we can get them back.

    Here is what you will need to do:

    • Save your Project.
    • Close Captivate
    • Mac:  /Users/[user name]/Library/Preferences/Adobe Captivate 6 folder
    • Rename the Captivate 6 folder to anything.
    • Launch Captivate and see if you are still getting the problems.

    Hope this helps!

    Thanks!

    A
    Anonymous
    May 29, 2013

    I do not know how to find the Captivate folder. I have been saving my files in a Dropbox and another folder within my documents folder.

    Holly M. Lawson, PhD, COMS, CLVT

    Assistant Professor and Coordinator

    Virginia Consortium for Teacher Preparation in Vision Impairment

    College of Education and Human Development

    George Mason University

    “The teacher who is indeed wise does not bid you to enter the house of his wisdom but rather leads you to the threshold of your mind.” –Khalil Gibran

    Shekhar_Dhiman
    Adobe Employee
    Shekhar_Dhiman
    Adobe Employee
    May 29, 2013

    Hello again,

    Just click Go on finder and Go to folder and then type this ~/Library/Preferences.

    It will open up the Preferences folder. You should see the Adobe Captivate 6 folder there. Just rename it to old and then launch captivate.

    But before doing all this please make sure your captivate is closed and projects are saved.

    Thanks!

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