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charlesl19011669
Participant
February 25, 2019
Question

Background Music not playing in HTML output

  • February 25, 2019
  • 5 replies
  • 736 views

Hi,

I found a bug in Captivate 9. When you publish the elearning in HTML only, the background music won't play.

Also, the object audio on the first slide won't play either.

Any workaround for this?

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    5 replies

    Lilybiri
    Lilybiri
    Legend
    February 25, 2019

    Which version of 9, there have been 3 versions. The most recent starts with 9.0.2.

    How did you check? After publishing or in Preview? Which browser did you use? Chrome doesn't support AutoPlay anymore, which could explain what you tell. Did you publish to HTML or to SWF (hope not, Flash player dies soon).

    C
    charlesl19011669Author
    Participant
    February 26, 2019

    9.0.2.437

    I checked it in HTML5 preview and after publishing. Guess it's the Chrome then. I published to HTML only. Thanks for the information.

    Lilybiri
    Lilybiri
    Legend
    February 26, 2019

    Did you try to use a static poster image and use the Play button. FOr HTML audio has to be loaded On Enter for each slide. It is recommended to avoid heavy audio clips on the first slide. Moreover you also need to load the background music on that first slide.

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