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viktorn96318605
Participant
October 21, 2019
Question

Black box in video when recording screen

  • October 21, 2019
  • 2 replies
  • 1390 views

Hi everybody,

 

I recorded the screen with Captivate and there is a black box in the lower right corner of the screen. Both in the preview and the final video. Does anybody have this? Is this a bug? This way the video cannot be used. Check out the attached file.

 

Thanks for any kind of help.

    This topic has been closed for replies.

    2 replies

    D
    Diane5CE3
    Participating Frequently
    March 8, 2022

    I am having the exact same issue: https://youtu.be/9Ra--cpJ8ss

     

    Did you ever find a resolution? I have the 2019 release of Captivate.

     

    I've recorded several times with no problem, then this started happening about a month ago, so I can't do videos anymore.

     

    Very frustrating. I've tried restarting, closing all other windows, nothing works so far.

    Lilybiri
    Lilybiri
    Legend
    March 8, 2022

    You have to check the settings of that video, it seems to be protected and cannot be public.

    D
    Diane5CE3
    Participating Frequently
    March 8, 2022

    it's unlisted now - I finally discovered the solution - I had it set to record my webcam (which I wasn't using and my laptop, with the webcam, was closed). Once I unchecked that, no problem!

    Lilybiri
    Lilybiri
    Legend
    October 21, 2019

    German speaking?

     

    Something must have popped up while recording (I presume this is a Video Demo)? I never had that issue. Can you mention the version you are using as found under Help, About Captivate?

    P
    Pavel5C73
    Participant
    May 31, 2021

    Hello,

    I have the same problem.

    My hardware is intel i5, GeForce 940 mx and 8 GB of ram.

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