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Captivate8888
Participant
November 25, 2011
Question

Black screen when loading CP4 movie in flash layer

  • November 25, 2011
  • 1 reply
  • 632 views

Since I installed the latest Flash Player 11.1 I've encountered a strange probleem. When I load a CP4 SWF movie (with standard CP preloader) sometimes I get a black screen. I can't find the problem? Who does have an idea where to find the problem?

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    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    November 25, 2011

    A year or so ago there was a similar issue with a Flash Player release: http://www.infosemantics.com.au/adobe-captivate-advanced-elearning-tutorials/flash-player-conflicts-with-text-animations

    On that occasion it turned out to be an issue with Text Animations in Cp5 being incompatible with the new version of FP.

    Since you're on Cp4 and you're using a totally different version of Flash Player it would seem unlikely to be the same issue, but your mention of a Black Screen makes me wonder if perhaps there might be some element from Cp4 which is conflicting.

    You can try a process of elimination to locate the slide or slides on which the conflict might exist.  Just hide all slides in one half of the project and publish to see if the issue remains.  If it does, unhide all of the first slides and then hide all slides in the other half of the project.  If the issue is resolved, keep hiding specific groups of slides until you locate the issue.  If it's confined to a single slide, try deleting elements on the slide and then publishing to see if you can find the offending item.

    C
    Captivate8888Author
    Participant
    November 25, 2011

    Thanks for your help RodWard. I've tried your suggestion to hide the slide and find the problem. The included question slide - type 'matching' generates the problem. When I hide this slide the movie works. Other type of question slide are working fine. In CP4 the flash component CpMatching.swc is used. I can't edit/view this component in flash. Do you have an idea how to solve this problem, perhaps there is an update available for this flash component?

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    November 26, 2011

    I don't know of any update to Cp4 that will solve this as the issue seems to be a conflict with that particular quiz question format with the latest Flash Player.  Adobe isn't issuing patches for Cp4 anymore.  If the issue is also present in Cp 5.5 there'd be a good chance of getting a patch, but not for Cp4.

    By all means log a bug report for this issue.  But unless Adobe DOES decide to do something about it, you may need to do without matching questions in your Cp4 courses, or else upgrade to Cp 5.5.  Download the Cp 5.5 trial version and test to see if the matching question type has an issue there.

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