Blank Screen for Captivate 2017 courses published in LMS on Chrome

Forum|Forum|8 years ago
June 20, 2017
1 reply
1640 views

Anyone seeing an issue for Captivate 2017 courses in Chrome? I thought I saw a few posts about this, but I am not able to find them.

I'm just getting a blank gray screen in our LMS when I try to view them in Chrome. The files I started with were Captivate 9 files and now I saved them in Captivate 2017, so that might be the issue. I tried reimporting the files. I thought I saw something about inserting a blank slide as the first slide. I tried that with no luck. I export in both SWF and HTML5.

Any other ideas?

This topic has been closed for replies.

Correct answer Lilybiri

It could be due to upgrading. However personally I had a lot of issues also with CP9 when publishing both to SWF and HTML5. Publish separately. Chrome doesn't enable Flash player by default anymore, you'll have to do that to watch the SWF output. HTML5 output should play fine if the course is deployed on a webserver or a LMS.

LilybiriCorrect answer

Legend

It could be due to upgrading. However personally I had a lot of issues also with CP9 when publishing both to SWF and HTML5. Publish separately. Chrome doesn't enable Flash player by default anymore, you'll have to do that to watch the SWF output. HTML5 output should play fine if the course is deployed on a webserver or a LMS.

KariMuellerAuthor

Inspiring

That seemed to work when I published only to HTML5. Strange. I'm glad I figured this out before updating 20 courses that were started in Captivate 9. They are not responsive projects, thankfully.

Lilybiri

Legend

I don't know why the muttiscreen version is no longer working.

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