Blur does not work as expected

I'm experiencing a similar problem as newdragonwarrior. I'm making a software simulation of a new Electronical Medical Record. In one recorded simulation, we could not avoid showing real patient data. Therefore, I used the blur effect of Adobe Captivate 7 to blur the patientspecific data. There were multiple consecutive slides containing this patientspecific data that had to be blurred. During almost the entire slide, the blur function works perfectly. However, in the transition between the various slides, the blurring disappears for a very short moment, but long enough to recognize patientnames or birthdates. Of course, I can't risk publishing the simulation like this, because of risk of patient data leaking out.

My workflow to blur the sensitive information was:

In all of the required slides, I right clicked to 'Find the background in the library'. I dragged the background on to the slides and used [Crop image] to crop the background to the piece of patientspecific data. I positioned the image in the exact right spot on the slide and set the timing to 'Display for: rest of slide' and 'appear after 0 sec'. Then I clicked 'Effects' and clicked the button 'Add effect' and chose 'Filters>Blur*'. I changed the settings to 10 px in both Blur X and Blur Y. I set the quality of the blur to 'High'.

When I use the Live Preview in the Effects tab, I could see that the blurring was perfectly adequate.

I don't understand why the blurring disappears between the slides. Does anyone know why this happens and how I can solve this problem?

Hi all, I think this is a bug of Adobe Captivate.

I checked my recordings, and found many of these examples.

Let me give you another example. Use Adobe Captivate to record your Chrome browser (application). Use Chrome to visit: www.ebay.com, and select any item, and click "Buy It Now". Wait until the next page appears. Stop recording.

Then try to blur your login name at the top left corner, or "Sign in or register" if you are not logged in. See whether it will work.

1) I notice that your scrollbar sits in the middle of the screen, Snagit may have placed the edits relative to the left edge of the screen (as if the scroll bar was all the way left).

2) Try making the blur object wider to cover more of the screen.

How did you capture that slide and what was your work flow to blur the sensitive information?