Skip to main content
DHResearch
DHResearch
Participant
August 16, 2017
Question

Blurred text HTML5 Adobe Presenter 11

  • August 16, 2017
  • 5 replies
  • 8864 views

Hello,

I am trying to publish a presentation from PowerPoint using Adobe Presenter 11 in the HTML5 output, and the text is blurred. I have seen similar questions listed in other discussions, but those I have seen are for Adobe Presenter 10.

I am seeing the same blurred text as described by others in the HTML5 output. Has there been an option added that fixes this issue? I have tried saving the slides manually as images before uploading (GIF, JPEG, PNG) and it has not changed the quality of the published product.

A previous staff answer to a similar question stated:

"Sorry. This is a known issue.

FYI, the HTML5 output was primarily meant to support content viewing on tablet browsers.

We do take snapshots of slides at a fixed resolution and the current implementation does not support taking images snapshots at varying (multiple) resolutions."

So has this feature, to take snapshots at varying resolutions, been added? Is this still a known, but unresolved, issue? I will not purchase this software if the presentations are blurred.

    This topic has been closed for replies.

    5 replies

    sheilas20029400
    sheilas20029400
    Participating Frequently
    January 29, 2019

    I'm currently using 11.1 build 203. The text is clear when publishing as html5 only. My only issue is that some animations and images don't appear when they should. I'm going to reach out to Adobe again to see if they have a better solution versus telling me to reapply all images and animations that don't appear properly.

    J
    JoJo-55
    Inspiring
    August 5, 2019

    How to download and use the newer Builds?

    G
    gyrcy
    Participant
    August 7, 2019

    Try to ring directly. Don't use live help as they pass you around. Luckily you will get someone who works on presenter and they will provide you with a shared page to download the 203 build.

    Just as another note it only started working correctly when I changed the pc to win 10 and 2016 ppt. Even though it says it can work on win 7 and ppt 2010 I could not get it to work.

    I still have issues with the slides missing the first few animations and not going past the results page of the quiz but at least the graphics are ok.

    P
    philipcw
    Participating Frequently
    November 15, 2018

    I would assume Adobe Presenter is End-of-Life. Adobe refuses to address the issue or communicate to it's customers. It's not like we a asking for a product development road map for Photoshop. All browser Flash implementations are restricting access and creating a horrible user experience for eLearners. I just talked to Adobe technical support and they will only say that it is a known issue. This can only create distrust with the Adobe user community.

    sheilas20029400
    sheilas20029400
    Participating Frequently
    November 9, 2018

    Has Adobe mentioned making the fix for blurred text issue in html5 while using Adobe Presenter public? I have over 350 courses that are currently being converted to html5 and was told there is an issue with blurred text. My project is currently on hold until a fix is found or my company decide to use a different software for publishing training. I'm hoping for a resolution soon. Any suggestions for fixing the issue are greatly appreciated.

      sheilas20029400
      sheilas20029400
      Participating Frequently
      January 8, 2019

      I've been working with Adobe for 2 months trying to get a proper fix. The first fix I received took care of the blurry text issue but when publishing to html5 the animations and image don't always populate as they should. They animations and images appear properly when published as pdf or to my connect server. Adobe told me to limit the number of animations and images on a slide. Multiple animation and images wasn't an issue before. Patiently waiting for a html5 fix so I can convert all my courses.

      P
      philipcw
      Participating Frequently
      January 17, 2019

      There is a fix for blurred text. Someone from Flash player forum posted the link to the updated build for Presenter 11.1 from 6/26/18. With the updated install the canvas images are now published at 1920x1080 instead of 720x405.

      Presenter11.1_build_197 [1.6 GB]

      https://adobe.ly/2NUV6CC

      Adobe Craetive Cloud: https://shared-assets.adobe.com/link/d84f2ff0-3416-43c5-50e9-ce633822049a

      M
      MPI_Training
      Participant
      September 16, 2017

      Same here... From what I can see from testing in two different LMS's and using other authoring tools like Articulate to publish the same project, Adobe Presenter coverts the text when published into an image. Other authoring tools even Captivate, keeps the font a font. It didn't matter which LMS I tried it in.

      If I publish as HTML5 / SWF the SWF version looks great but the HTML5 version makes the fonts look bad when viewing over a certain size. SWF doesn't make sense anymore with the death of Adobe Flash and this has us scrambling to make sure we concentrate on HTML5 only moving forward. Which for us, means we have to use a different authoring tool. Presenter has served us well for years and very easy to use but if they don't fix with there next version we have to change.

      The only thing I noticed that helps the font pixelation problems, somewhat, is make sure you are publishing at the highest image settings and make the original powerpoint size double what you need. Larger file size but looks a little better looking.

      I am all ears, if someone has found a better solution using Adobe Presenter to publish fonts as fonts in HTML5. Or if Adobe plans to fix this anytime soon.

      J
      johng17840756
      Known Participant
      October 5, 2017

      I'm seeing the same issue in version 11.0, Build 133. I'm seeing blurred content.  I even set to the highest quality level, but no change. 

      Any idea on when this issue will be addressed?

      M
      MPI_Training
      Participant
      October 5, 2017

      Hi Johng,

      I have no idea when they are going to address this and asked numerous times over the years but you would think Adobe would have been ahead of the game if they new the direction Adobe Flash was heading. They should have already had Presenter 12 out or Presenter 11 should have already been fixed to produce a high quality HTML5 version of your content.

      We have been using Adobe Connect as our main LMS and Adobe Presenter to publish for the last 6 years I have been at my company. And each year, adobe flash playback was becoming more of a problem. The beginning of the end of flash seemed to have started as soon as the late Steve Jobs decided to disabled all flash content playback on the IPhone's. Shortly after, android follow suite, and it seems recently every time a browser updates, flash is becoming more of a hassle to activate.

      I saw the signs when they changed the started to rename Adobe Flash Pro a few time and now its called Animate CC and Mobile Device Packaging.

      Not to mention in our case, Adobe Connect as an LMS, is built from the ground up using flash based script.

      I have been asking and asking for years and yes Adobe Captivate can produce great HTML5 content and now they have Adobe Captivate Prime as a new option for an LMS but depending on your needs is very expensive. This seems to be the direction they are heading but it still leaves me upset that Presenter hasn't made the changes needed years ago to produce HTML5 content the correct way.

      So, as a company, we had to make the decision to get ahead of this and to move to a different LMS and went with Articulate for our authoring tools going forward. I think the price of Articulate is high but you do get a bundle of apps to use. One that is identical to Adobe Presenter, that is an add-on to powerpoint but publishes HTML5 content the correct way and a stand alone software like Captivate but for the average user Articulate Storyline is much easier to use than Captivate and I use Adobe products for everything else. Plus they include a few other authoring and screen recording tools.

      Keep in mind that our content that we produce is not really interactive or any type of software simulation. We do basic modules with voice over, imagery, videos and very simple user interactions.

        sarahs41309541
        sarahs41309541
        Participant
        August 29, 2017

        I've also had issues with the text appearing to be cut off along the edges (typically bottom or right) in HTML5. Have experimented with single line text box vs multi line, have also tried increasing text box margin size. Nothing helps.

        It's definitely a problem, and one that Articulate seems to have solved....

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices