Bookmarking and Flash detection issues using Captivate 9.0.2.437

Question

Hi,I made a course using Captivate 9.0.2.437 and have received reports of Bookmarking and Flash detection issues from people using Chrome, Internet Explorer and Firefox browsers. The results of a several browser checkers is shown below:Operating System: Microsoft Windows 7Browser: Internet Explorer v 11.0Adobe Flash: v 25.0.0.148Browser: Firefox, v52.0Adobe Flash: 25.0 r0Browser: Google Chrome v 57.0.2987.133Adobe Flash: not detectedThe course was tested without showing any issues on Chrome, Internet Explorer and Firefox browsers on my local workstation.Any insight is greatly appreciated.

RodWard · Answer

When it says Adobe Flash Not Detected, it means the Adobe Flash Player was not detected in the end user's browser. They didn't have the Flash Player installed on their Chrome web browser and need to download the plugin before they will be able to see your content.

The fact that the same user has an instance of Flash Player that shows up in their Control Panel in Windows, and works fine on Internet Explorer does NOT mean the same Flash Player plugin will also work in their Chrome browser. Chrome needs to have Flash Player installed separately.

Change Flash Player settings in Chrome or Opera

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded