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carols40830878
carols40830878
Participant
April 3, 2018
Question

Bookmarking Resume Box No Longer Appears

  • April 3, 2018
  • 4 replies
  • 1105 views

I have courses that are SCORM 1.2. I noticed the Bookmarking Resume box does not appear when I resume a course. The bookmarking feature works though. When I resume the course it takes me to the last slide viewed. That is working but the box where it asks if you want to start over or resume where you left off does not appear. Has anyone experienced this issue?

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    4 replies

    carols40830878
    carols40830878Author
    Participant
    April 5, 2018

    Confusing is right! Thank you for clarifying.

    carols40830878
    carols40830878Author
    Participant
    April 4, 2018

    Thank you to all that replied to my post. I did some testing and here are my findings:

    I found, in Captivate 9, if I want the Resume box to appear; the TOC needs to be on and Self-paced Learning check box needs to be checked. As long as this was done, the Resume Box appears when resuming a course. (regardless of whether or not the "Never send resume data" check box was checked or unchecked it appeared)

    As for the "Never send resume data" check box, this controls which type of bookmarking occurs. If the "Never send resume data" check box is not checked, bookmarking is done through the LMS (if LMS is capable of bookmarking). LMS bookmarking means even if the user clears their web browser history, their course bookmark remains intact and is not cleared when they resume their course.

    If the "Never send resume data" box is checked, bookmarking is done at the web browser level. This means if the user clears their web browser history, they clear their bookmarking for the course as well. When they resume their course, it will start at the beginning again.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    April 4, 2018

    Most of what you say here is correct, but there is a slight error in that having Self-Paced Learning turned on when using an LMS to deliver content DOES NOT mean that the bookmarking dialog users see is actually doing what they expect.  Its behaviour gets over-ridden by the Resume Data bookmarking.  So it's actually better NOT to use it with an LMS.

    It's not exactly correct to say that the Never Send Resume Data check box "controls which type of bookmarking occurs".  It only controls whether or not Resume Data Bookmarking is turned on or not.

    I appreciate that all of this is confusing,

    R
    reubenr59157068
    Known Participant
    July 23, 2020

    Hi Rob,

     

    After reading all this I'm a bit confused as to what settings I should be using! Especially as a new user of Captivate.

     

    I have built a course with a custom TOC and am looking to enable the bookmarking resume box, to give learners the opportunity to continue from where they left off or start from the beginning. 

     

    My LMS (Docebo) does not offer this as a feature and with "Never send resume data" UNCHECKED the course resumes from where the learner has left off. 

     

    From what I have read in this thread, if I want the resume dialog box to appear and if my LMS can't offer this, it seems like I need to turn on built-in TOC and select Self-paced learning - is that correct?

     

    I hope this is not the case and that there is a workaround as I have put a lot of time into building a custom TOC. Surely there has to be a solution for courses without built-in TOC, like the one originally descirbed by Carol.

     

    Perhaps I have misunderstood some of the comments, so if you're able to take the time to provide the recommended settings so that the resume dialog does appear, I would appreciate it. 

     

    Thanks,

     

    Reuben

    eLearning_Pundits
    eLearning_Pundits
    Participating Frequently
    April 3, 2018

    Carol,

    Bookmarking resume box only works till the time you are not enabling Reporting for Captivate project.

    Once you enable reporting, only option that controls the project resuming is under Quiz>Quiz Preferences>Enable reporting for this project> Advance> "Never Send resume data"

    if "Never send resume data" is checked that means your project will always open from beginning else, it will take you to last visited slide without showing the bookmarking resume box.

    Lilybiri
    Lilybiri
    Legend
    April 3, 2018

    Is it a SCO where you use the bookmarking feature of the LMS or is it a project using the bookmarking trough TOC setup?

    carols40830878
    carols40830878Author
    Participant
    April 3, 2018

    It is a LMS course published in SCORM 1.2 played on a home grown LMS. We use SCORM Cloud as the player. The course does not contain a TOC. The navigation is through a menu page with links.

    Lilybiri
    Lilybiri
    Legend
    April 3, 2018

    You tell that it has worked in that course before?  You can control the style of the box i the Object Style Manager, but the appearance is controlled by the LMS. Another user reported this week that it only appeared when the option 'Self-Paced Learning' was unchecked in the TOC setup, which is very weird but shouldn't be the case in SCORM Cloud.

    Could you try a very short course with the same theme and setup for the Reporting to see if bookmarking by LMS is working for that courxe?

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