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Inspiring
September 6, 2018
Question

Bricked, cannot publish to HTML 5 with Upgraded from CP2017 to CP2019

  • September 6, 2018
  • 1 reply
  • 1181 views

I am a long-long-long time user (before RoboDemo).

My eLearning has been upgraded over the years from RoboDemo to CP and up to CP2017 and now CP2019.  Most of my content is circa 2008 and newer.

I converted all of my courses to HTML5 and that is deployed and running.

I use a GIF preloader at 25%

Auto-Play is OFF and I use images as the background for the PLAY triangle.

I use SCORM 1.2

ALL is fine in CP2017

All projects have clean HTML5 Inspector

Now I am playing with CP2019 and I cannot play any HTML5 output in any of my 128 Lessons.

I get the first slide, I get the play triangle and I press it and it advances to a BLANK page.

That blank page is just a cover page set at 3 seconds with no interactions, no transitions, no additional objects.

I run Preview as HTML5 in Browser and this happens.

I post to my LMS and this happens

Same with Chrome or IE11 or Edge

I hacked a few of these lessons up to get them down to just 2 slides, no video, no playbar, no Skin, Etc.

I disable the preloader and the START background image.

I inserted new blank slides as slides 1 and 2.

Nothing brings it to life.

NEW projects are fine, but that is not going to happen here because the settings, Quiz-Pools, Quiz Numbers, Etc. would be far too great of a chore to shovel over.

I absolutely cannot publish to HTML5 SCORM or HTML5 Preview in Browser with any of my 128 Lessons that make up 14 courses.  Bricked!

I can provide a sample to Adobe.  This needs a hot-patch now and not in a week.

Joe

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1 reply

RodWard
Community Expert
Community Expert
September 7, 2018

Upload one of these upgraded SCORMs to SCORM Cloud and test it there.  Does it work?

JoeCapAuthor
Inspiring
September 7, 2018

Hi Rod,

This is an upgrade issue.  Works perfect in CP2017.  I have this stripped-down to 3 slides, no images, not skins, no loader.  It is just a bad conversion routine that needs to be fixed by Adobe.  As you know, carrying forward older projects is a blessing and at times a curse.  I need to get my CP2017 three slide project to tech support and then hope they patch the upgrade routine in NOW time.

RodWard
Community Expert
Community Expert
September 7, 2018

My gut feeling is that there has to be more involved in this issue than just the upgrade. To my knowledge, yours is about the first thread about an upgrade issue since the release of Cp 2019 a couple of weeks ago.

If nobody was able to upgrade Cp 2017 projects to Cp 2019 we would have dozens of threads about it on the forum by now and there would be users baying for blood.

If other people are able to upgrade projects, there must be something different about either your particular project, or your particular installation.