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O
Okubayashi
Participant
December 19, 2016
Question

Browser crash caused by CPM.js

  • December 19, 2016
  • 1 reply
  • 278 views

When the learner proceeds the content published on HTML5, the browser crashes(this phenomena is seen on both IE and Firefox). According to the debug log,

GraphicsCriticalError: |[0][GFX1]: Failed to create software bitmap

is observed. And if I survey further, CPM.js executes;

Run from web server to enabale image cached approach

Then, the browser crashes, after

Exception { message: "", result: 2147500037, name: "NS_ERROR_FAILURE", filename: "LMS's URL is displayed here", lineNumber: 712, columnNumber: 0, data: null, stack: "b.initializePPTXLibrary/b.PptxCanva..." } 1 CPM.js

is generated.

When I clear the cache on browser, the issue is still seen.

This topic has been closed for replies.

1 reply

Lilybiri
Lilybiri
Legend
December 19, 2016

Can you specify the version numbers of Captivate (complete number please) and browsers?

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
December 19, 2016

You might also want to check whether or not your LMS or web server has been configured to enable the JSON mimetype, as your errror message indicates the failure relates to not being able to create a bitmap and JSON files are now required in Captivate HTML5 output for certain types of graphics.

    O
    OkubayashiAuthor
    Participant
    December 19, 2016

    Hi,

    Thank you for your response.

    We use SuccessFactors LMS, which is widely used across the world. It looks to me that web server has been configured to enable the JSON mimetype. This issue is happening at certain workstation(I cannot reproduce it in my laptop). Is there any possibilities that some company unique setting in PC causes this issue?

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