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r_higgens
r_higgens
Participant
March 30, 2015
Question

Buffering icon appears when including a video demo in a project published as mp4.

  • March 30, 2015
  • 1 reply
  • 2245 views

I have a project containing slides and video demos.  I inserted the videos as CPVC slides into the project.  When I play the project in Captivate, all works fine.  When I publish to video (mp4) and play, before each video starts, I get the buffering icon.  This really disrupts the flow.  Is there any way to hide or get rid of the icon?

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    1 reply

    johndaigle
    johndaigle
    Legend
    April 23, 2015

    Hi, r_higgens

    I ran into this problem myself and fortunately a fine Adobe engineer (Tata M.A.S.B. Sankaram) was kind enough to point out a workaround. I don't think this is official, so be careful in using it.

    Basically the buffering icon is the animation that is shown while loading the video. This would normally be helpful to explain while the video is loading, but in a final publish to MP4, it is distracting. Here's the workaround:

    1. Go to <Captivate install location>\Gallery\SWF Animation\
    2. Re-name “VideoLoadingAnimation.swf” to “Old_VideoLoadingAnimation.swf”
    3. Publish

    I no longer see the Loading animation!

    Best practice would be to go back and rename the swf to the original name after publishing the output for distribution.

    Thanks

    John Daigle

    Adobe Certified RoboHelp and Captivate Instructor

    Evergreen, Colorado

    www.showmethedemo.com

    John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
      P
      PhylumPhilter
      Participating Frequently
      September 21, 2015

      This solution worked for me, thanks!

      M
      markm7872831
      Participating Frequently
      January 23, 2019

      Hi John,

      We tried something similar ourselves, the issue is that (for us at least) the course is essentially frozen whilst the loading icon is there, so removing the icon only hid the issue. The playbar buttons wouldn't work, and any on-screen-text/graphics that were overlaid on top of the mp4 layer lost timing and only appeared at the very end of the slide. Though I think our issue is a bit more of a IE11 based Cp bug than the odd loading icon appearing.

      But if it works for some, still worth a try!

      Thanks for the help.

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