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S
Sckeen
Participant
May 31, 2016
Question

Button Issue: Link To "Open a File" and "Web Page" in iOS Not Working

  • May 31, 2016
  • 2 replies
  • 351 views

Hi there. I am using Captivate 9.0.1.320 for a responsive project to create a SCORM file that is used by an LMS.

We have a PDF file that we would like to be available for users from within a slide. I have tried linking as both a PDF within the root folder (Open a File option) as well as to a Web Page of a PDF file. Both options work on all tested devices except the iPad. Is there a work-around to get a link like this to work?

Side note: the link text is also changing to blue, in iOS only, instead of retaining the chosen color for the link.

Would love any suggestions or comments. Thank you, in advance!

This topic has been closed for replies.

2 replies

S
SckeenAuthor
Participant
June 9, 2016

I haven't found this issue anywhere on the web, so I'm really hoping that I'm just doing something wrong... however I have no idea what it could be. Is it a known issue that hyperlinks will not work in iOS when published as HTML5? If anyone has any ideas at all, I'd be really grateful.

Captiv8r
Captiv8r
Legend
June 9, 2016

Hmmm, I would think a hyperlink is a hyperlink in that bizarro world of HTML 5.

Have you tried the exact same link from the browser? Maybe there's a missing character or something?

Grasping at straws here... Rick

S
SckeenAuthor
Participant
June 9, 2016

Hi Rick,

Thank you for your response! Yes, I have set up 4 types of URL links- some that point to a webpage hosting a PDF and some that link to a PDF directly within the course (even one that links to a Word doc). These links all work on a desktop and in my Android testing, but none of them work on the iPad. I find it crazy that no one else has documented this (that I can find) you'd think it would be a big deal if its actually true. I appreciate your attempt to help!

S
SckeenAuthor
Participant
June 7, 2016

Does anyone have any suggestions I could try to get links to work in iOS? I'm pretty desperate and not afraid of work-arounds.

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