Participating Frequently

Answered

Button open two actions

Forum|Forum|9 years ago
January 30, 2017
2 replies
482 views

Hi

I have this problem when I click on the button to go to next slide the program both go to next slide and open a send new e-mail.

Why?

Click the link or copy the link to Internet Explorer to open the Cp file and try for yourself. Click here

Hope somebody can help her?

A work around is to increase the distance between the two buttons!

Henrik Akto

This topic has been closed for replies.

Correct answer AJIT_M

Hi,

Please confirm the below points as this could help us in better understanding of the issue-

In which version of Captivate you have created this project?
Are you upgrading this project to Captivate 9?

I couldn't reproduce the issue with the newly created project in Captivate 9 when viewing both (SWF/HTML5) in a web browser. If you have created this project in Captivate 9 or upgrading it, please make sure your Captivate 9 should be updated to the latest version i.e. is 9.0.2.437 , and as I have tested your project at my end in Cp 9, I would request you to try to delete and reinsert the smart shape on which you have executed the 'Jump to slide' action on Slide 1 and then preview the output and it should work fine.

Let me know if you face any issue.

Regards,

Ajit

AJIT_MCorrect answer

Inspiring

Hi,

Please confirm the below points as this could help us in better understanding of the issue-

In which version of Captivate you have created this project?
Are you upgrading this project to Captivate 9?

I couldn't reproduce the issue with the newly created project in Captivate 9 when viewing both (SWF/HTML5) in a web browser. If you have created this project in Captivate 9 or upgrading it, please make sure your Captivate 9 should be updated to the latest version i.e. is 9.0.2.437 , and as I have tested your project at my end in Cp 9, I would request you to try to delete and reinsert the smart shape on which you have executed the 'Jump to slide' action on Slide 1 and then preview the output and it should work fine.

Let me know if you face any issue.

Regards,

Ajit

Akto_DKAuthor

Participating Frequently

Thank you. Here was the key.

The original project is upgrade from Cp8 to Cp9.
We have now copied the content of each slide, not the slide, to new slides in a new created project in Cp9.

The fail is gone and furthermore the size has reduced from 40MB to 30MB and the load time is significant shorter

BR

Henrik Akto

Lilybiri

Legend

Don't understand the question? Which version do you use? What is the action triggered by the Success event of that button?

Akto_DKAuthor

Participating Frequently

I use Cp version 9.0.2.437.

The action for on success is ”Go to next slide”.

When clicked on the button it goes to next slide AND open a new e-mail in the mail program (Outlook).

RodWard

Community Expert

Check the ON Slide Enter event action of the slide you are jumping to when clicking this button. It could be that the slide entry event of that slide is set up to do something.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.