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J
Jacob Hokland
Inspiring
August 9, 2023
Question

Buy Captivate today popup?

  • August 9, 2023
  • 1 reply
  • 296 views

Hi everyone,

I'm having a strange problem with Captivate.

It's asking me to buy the software, but I already got it? It appears fine in my plan overview in Adobe CC. Otherwise, Creative Suit works just fine. I have tried on several computers and unlinked them. Has anyone else experienced the same?
Regards
Jacob

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    August 9, 2023

    That is weird, because Captivate has only subscription licenses at this moment.

    However you need to know that it is not part of the CC license. Can you check your Adobe account to see if there is an expiration of the Captivate license?

    J
    Jacob HoklandAuthor
    Inspiring
    August 9, 2023

    I'm fully aware that it is not part of the CC license. But it still figures in the control panel at account.adobe.com. I've been charged on July 28 (as every month), so I haven't missed any bills. 

    /Jacob

    Lilybiri
    Lilybiri
    Legend
    August 9, 2023

    I have never seen a dialog box like you showed, which worries me a little bit. Could you send a mail to CaptivateHelp@adobe.com?

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