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CutlassKelley
Inspiring
November 14, 2014
Question

C8: Video Demo - red frame doesn't go away.

  • November 14, 2014
  • 1 reply
  • 425 views

Not sure if this is a graphics card issue or a Captivate bug - I tried to use Video Demo to capture a small amount of video and had some issues:

First, the video did not stop recording when I pressed END.  The program actually shut down and I had to reload it - when I reloaded the program, it instantly brought up the video clip I was making.  I didn't save and attempted to start the video demo recording again.  This time it stopped recording, and the program didn't close, but I still had an issue with finding my way back to a 'normal' screen.  As I've never used the Video Demo portion of Captivate, I don't know if this is normal?

Second, the red frame that you use for the capture area will not go away.  I've closed the Captivate program, and the red frame is still on my monitor.  I turned my monitor off and on again, and the red frame is still there. 

Has anyone else had this issue? Any solutions?

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
November 14, 2014

Hi there

If you position your mouse directly on the red frame, are you able to click and drag it to a new location or dimension? If so, it sounds like Captivate may be sort of "stuck" in some phase of the recording process.

PC or Mac?

If PC, try the three finger salute and see if you are able to terminate the process. Not sure if Mac has a similar operating system feature.

Cheers... Rick

C
CutlassKelleyAuthor
Inspiring
November 14, 2014

Thanks for a quick response, Rick!

I'm using a PC - I tried closing up the program via Task Manager, but the red frame stayed.  And no, it couldn't be moved or resized.  What I finally did was to open Task Manager and end any and all processes associated with Adobe. That fixed it.  *shrug*  Not sure why this happened, it's never happened before. Probably just a Captivate "hiccup," but we'll see. I need to do more of these for demo purposes, so I may be back on here with further details.

C
CutlassKelleyAuthor
Inspiring
November 14, 2014

Not sure what happened before, but now it's working perfectly.  Must have been a glitch on my end of things...

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