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alexh29680547
Participant
December 7, 2020
Question

Can someone explain how HiDPI / Retina works in Captivate?

  • December 7, 2020
  • 1 reply
  • 255 views

Hello,

 

I'm unable to get images to display at retina / HiDPI quality in my projects. I've tried both the exact resolution of the project, and importing a retina image to no avail. The SVGs display nice and sharp, but my screenshots look pixelated, even though the source is sharp. The player skin also seems unable to be viewed in retina quality. Would appreciate any insight into this. Thanks.

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    1 reply

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    December 18, 2020

    This article might point you in the right direction: https://helpx.adobe.com/captivate/kb/troubleshooting-capture-issues-in-high-dpi-machines.html 

    Paul Wilson, CTDP
    A
    alexh29680547Author
    Participant
    December 21, 2020

    Thanks Paul. However, my issue isn't capture. I capture using SnagIt and the srouce images look great. The issues is that no matter what size or quality of image I use in Captivate, the output is pixelated or blurry. The support of Retina/HiDPI is also unclear. Some of the captivate interface itself isn't retina ready, nor is the player skin. SVGs are the only thing that render sharp. Not even text renders well, which is strange. Adobe support can't even offer an explanation. Has anyone else had problems with this?

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