Can someone please help?I cannot add a mp4 video to my slide i get a message informing invalid type.

Forum|Forum|12 years ago
August 13, 2013
1 reply
1947 views

Hi Guys,

Can somepone please help me. I am trying to add a MP4 video within one of my slides. I am using captiate 6 and i get a message informing me ' The file you have specified in incorrect or invalid. Ensure you specify the valid file'

Am i doing something wrong to insert the video? I am clicking video tab then insert video.

Mnay thanks,

Peter Panayi

This topic has been closed for replies.

Lilybiri

Legend

How was the MP4 created and what were the settings?

P

PeterPanayiAuthor

Known Participant

Hi Lilybiri,

I hope you have been well.

Thanks for getting back to me as i am trying to resolve this for my work project. The files were created using a panasonic camcorder when connected the camcorder to my machiine all the files were mts (High-definition MPEG Transport Stream video format, commonly called "AVCHD;" used by Sony, Panasonic, and other HD camcorders). We then used a video converter to save them as an MP4. I can play them from my machine using VLC media player but cannot insert them into adobe. Please help me.

Many thanks,

Peter Panayi

RodWard

Community Expert

In all likelihood there is something about the format of the MP4 output from your video converter that is not acceptable for Captivate even though it may play quite well in some other app. If you have Captivate then you should also have the Adobe Media Encoder application. Look for it in your Programs menu. Open this app and pull your MP4 into it then output again as an MP4 but with a different name. Since this AME application is from Adobe it should format the MP4 to be compatible with Cp.

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