Skip to main content
W
William5D6C
Participant
October 28, 2020
Question

Can't activate licence

  • October 28, 2020
  • 1 reply
  • 172 views

I just got an invite to access my departments Adobe Capitvate but it doesn't seem to want to acticate the license. Invite email says to sign in to the email and download captivate but it's not licensing and I've been using the free trial but it's about to expire.

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    October 28, 2020

    Try to sign out (under Help) and sign back in again.. Maybe you also need to do that for the CC app.

      W
      William5D6CAuthor
      Participant
      October 29, 2020

      Thanks for the reply.

      Signed out and signed back in. Clicked on licences software and it keeps asking me to input a serial number which I don't have.

      Lilybiri
      Lilybiri
      Legend
      October 29, 2020

      Which type of license is it? An individual license, subscription, is linked to an Adobe ID. That was the reason I told you to sign out and back in with the correct ID. But if you talk about an Enterprise license, I will need to find you a staff member.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices