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westonweb
Participant
January 8, 2007
Question

Can't contact Adobe... Are they really that unprofessional?

  • January 8, 2007
  • 2 replies
  • 237 views
I'm a Camtesia Studio User and I am looking at converting over to Captivate. The software continually crashes on me. It is a trial version that I have just downloaded. I understand that things like this happen and I am not so upset about that. I am however rather frustrated that I cannot seem to even send Adobe an email about how to fix the problem.

Here is the problem...
The software crashes sometimes upon opening a new project. The software crashes everytime upon ending a recording. In my search I found another person with the same problem. One user responded with suggestions. I followed those suggestions to no avail. I have uninstalled the software... cleaned up my system and reinstalled to no avail.

So I would think that my next course of action is to contact Adobe and ask.... "How can I get your software to work?".
45 minutes of searching Adobe.com and I can't find anyway of contacting them to ask such a basic question.

Am I missing something? Is Adobe really that unprofessional?
    This topic has been closed for replies.

    2 replies

    N
    Newsgroup_User
    Inspiring
    January 8, 2007
    The contact method has been supplied though I agree they could make it
    easier - one thing Adobe said they looked forward to with the Macromedia
    integration was the community relations Macromedia brought to the table.
    It seems that aspect of the integration hasn't been all that successful
    so far...

    Anyway, Captivate crashes as you describe I would suspect being a result
    of video card issues. Try adjusting the Troubleshooting slider (assuming
    XP; Display Properties > Settings > Advanced > Troubleshoot). Bringing
    that down a notch or many may help the stability...though may also
    effect the quality of the captures.
    HTH
    Erik

    westonweb wrote:
    > I'm a Camtesia Studio User and I am looking at converting over to
    > Captivate. The software continually crashes on me.

    --
    Erik Lord
    http://www.capemedia.net
    Adobe Community Expert - Authorware
    http://www.adobe.com/communities/experts/
    ------------------------------------------------------------------------
    http://www.awaretips.net - samples, tips, products, faqs, and links!
    *Search the A'ware newsgroup archives*
    http://groups.google.com/group/macromedia.authorware
    A
    Anonymous
    January 8, 2007
    Hello Westonweb,

    The simplest way of contacting Adobe would be to use the Adobe Captivate Feature Request and Bug Submission form.

    Regards,
    Mark
    Captiv8r
    Captiv8r
    Legend
    January 8, 2007
    Hey Mark

    I'm not meaning to be difficult, but why not steer westonweb toward the support link found at the bottom of all forum activity pages? I would think this to be a better avenue than the wishform/bug report, as it should go directly to the support folks.

    Happy Monday all!

    Just a thought... Rick
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