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G
geoprog
Inspiring
August 6, 2013
Answered

Can't convert flv to mp4 when I publish to html5

  • August 6, 2013
  • 1 reply
  • 2096 views

Hi

I have a project that  incorpporates FLV files which where imported succesfully.  When I publish to HTML5, the flv files fail to convert to Mp4.  Ironically, if I publish the entire project to mp4 it works?

Has anyone got any ideas.

Cheers

Mark

Ps I am using Captivate 7

This topic has been closed for replies.
Correct answer geoprog

REsolved

I have been using a third-party program to generate FLV files.  Although captivate 7 accept these files & publishes these files in certain formats (including mp4), the Adobe media encoder is unable to convert these files into mp4 format if you want to publish them as html5.  In order to resolve this, I had to bring files into captivate as either AVI or MP4 files. The Adobe media encoder then converts them to an acceptable FLV for captivate.  If I then publish to HTML 5, the media encoder successfully does the conversion.

As a quick test I tried to directly convert the third-party generated FLV files using adobe media converter into F4v files and then import them into captivate, however the Adobe media encoder would not recognise the flv format.

Therefore, if you come up with a similar problem, I strongly recommend that you bring in your video files as avi or mp4 and let the Adobe media encoder do its work.

Cheers

Mark

1 reply

Varun Kalra
Varun Kalra
Participating Frequently
August 6, 2013

Hi Mark,

Welcome to Adobe Forums!

Please tell which Operating system is it?

When we import .flv files in Captivate project, then while publishing it to HTML 5, it launches Adobe Media Encoder (it's a converter comes and installs with Captivate) in the background.

It is the job of Adobe media Encoder to convert those .flv files to .mp4

Have you noticed, whether it launches Adobe Media Encoder, when you hit Publish?

Also, Can you try any other .flv file in a new blank project (sample project) and publish that to HTML 5, and check whether it converts to .mp4?

Thanks.

G
geoprogAuthor
Inspiring
August 6, 2013

Hi Varun

Thanks for the prompt response.  I am running windows 8.

Captivate does succesfully launch media encoder, however shortly thereafter  a message appears saying it failed. 

I tried another FLV in a new project and had the same problem i.e. it would not convert to mp4 when I publish to html5, however if I publish directly to mp4 it works fine.

REgards

Mark

G
geoprogAuthorCorrect answer
Inspiring
August 16, 2013

REsolved

I have been using a third-party program to generate FLV files.  Although captivate 7 accept these files & publishes these files in certain formats (including mp4), the Adobe media encoder is unable to convert these files into mp4 format if you want to publish them as html5.  In order to resolve this, I had to bring files into captivate as either AVI or MP4 files. The Adobe media encoder then converts them to an acceptable FLV for captivate.  If I then publish to HTML 5, the media encoder successfully does the conversion.

As a quick test I tried to directly convert the third-party generated FLV files using adobe media converter into F4v files and then import them into captivate, however the Adobe media encoder would not recognise the flv format.

Therefore, if you come up with a similar problem, I strongly recommend that you bring in your video files as avi or mp4 and let the Adobe media encoder do its work.

Cheers

Mark

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