Can't download images from asset library

Hi everyone,

I cannot sucessfully download character images from the Adobe Captivate Asset Library. As you can see below, there is a window that opens which is labelled "Download Status" but it never completes the download. Has anyone else ever had this problem?

Thank you for your help,

Andrew

P.S. I found this hotfix for a similar problem with an earlier version of Captivate but the links don't work anymore:

https://helpx.adobe.com/captivate/kb/unable-insert-characters-elearning-brothers.html