Can't find Captivate license key

Forum|Forum|8 years ago
March 20, 2018
2 replies
2116 views

For some reason my properly licensed Captivate 2017 has started asking for a serial number. When I go to my Adobe.com account and navigate to the downloads and serial numbers page, the downloads show but the serial numbers are missing.

This topic has been closed for replies.

Paul Wilson CTDP

Community Expert

Contact Customer Service from 6am to 5pm Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.

Paul Wilson, CTDP

Lilybiri

Legend

Is it perhaps a subscription license? I will try to find someone from the staff to help you. This is a user forum, and as a user I do not have the power to help you out.

D

dickovanAuthor

Participant

The primary user of the subscription was moved from me (IT support) to our trainer, thus invalidating my use of the license to provide support. After four or five months of both of us having access Adobe shut off my access.

Lilybiri

Legend

A normal subscription license is exclusively for the Adobe user with the ID linked to the license.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded