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Participant
March 20, 2018
Question

Can't find Captivate license key

  • March 20, 2018
  • 2 replies
  • 2116 views

For some reason my properly licensed Captivate 2017 has started asking for a serial number. When I go to my Adobe.com account and navigate to the downloads and serial numbers page, the downloads show but the serial numbers are missing.

    This topic has been closed for replies.

    2 replies

    Paul Wilson CTDP
    Community Expert
    Community Expert
    March 21, 2018

    Contact Customer Service from 6am to 5pm Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.

    Paul Wilson, CTDP
    Lilybiri
    Legend
    March 20, 2018

    Is it perhaps a subscription license? I will try to find someone from the staff  to help you. This is a user forum, and as a user I do not have the power to help you out.

    dickovanAuthor
    Participant
    December 3, 2018

    The primary user of the subscription was moved from me (IT support) to our trainer, thus invalidating my use of the license to provide support. After four or five months of both of us having access Adobe shut off my access.

    Lilybiri
    Legend
    December 3, 2018

    A normal subscription license is exclusively for the Adobe user with the ID linked to the license.