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Participant
August 19, 2023
Question

Can't find Captivate under listed apps to cancel subscription

  • August 19, 2023
  • 2 replies
  • 197 views

Hello all,

     I recently discovered that I have still been getting charged for a Captivate subscription that I was supposed to have canceled after a previous job finished. I can't find my subscription to Captivate anywhere in my account. Can someone help me find where to cancel the subscription?

Thanks in advance.

    This topic has been closed for replies.

    2 replies

    Community Manager
    August 22, 2023

    Hi Adam20196195dv4u,

     

    Please email us at tcssup@adobe.com and we will help you with the cancellation.

    Lilybiri
    Legend
    August 19, 2023

    Did you look at your account, which you find under the avatar in the CC application? I am just a user, cannot help you but will try to reach out to a staff member.

    Participant
    August 19, 2023

    Yes, I've tried going through the CC app as well as the website itself, and both show Lightroom as my only "plan." Thank you for helping.