Can’t import/load asset images - Captivate 12.5

Forum|Forum|9 months ago
April 7, 2025
3 replies
578 views

Hello,

I have an issue with Adobe Captivate 12.5. Whenever I try to import an image from the asset image gallery, nothing happens. I click on replace the image, captivate starts loading, but nothing happens, no errors, nothing - the image is just not uploaded to the project and the default picture remains there. The strange thing is that there are no issues with uploading my own images from my pc.

It’s not just images, but the entire asset panel behaves in the same way, i.e. slide templates, icons etc. don’t respond as well.

I tried traditional methods of troubleshooting - cleared cache and properties, and the problem still persists. I’m currently using the 30-day trial version, but according to Adobe’s website, this shouldn’t be the source of the issue.

Thank you for your help.

S

shreya_9606

Participant

Hey! I ran into the same issue recently in 12.5
What worked for me:

1. Go to Preferences > General Settings, and make sure "Enable Captivate Assets Panel" is checked.

2. Then restart Captivate as administrator (even if you're on a trial).

3. check your firewall settings — some networks block the asset panel

D

deepikap57150749

Participant

Don't see the enable captive assets panel option itself

N

New Name Michael

Known Participant

Hm, I'm having a similar issue but 12.5 won't let me do anything but create a new slide. Can't add any new blocks or edit any existing ones. Very bizzare

A

andrew-envolvemedia

Participating Frequently

Hello @tomáš_4240 ,

While you indicated you tried clearing cache, the eLearning Assets has its own folder. Please try the following (I suspect it's steps 4/5 that will resolve your issue):

Close Adobe Captivate
Go to: C:\Users\shamehro\AppData\Local\Adobe (NOTE: If you do not see AppData folder then click on "View" menu at the top > Check "Hidden items" on the right).
There is a folder Adobe Captivate 12.0. Rename it to Adobe Captivate 12.0.old
Then Go to: C:\Users\Public\Documents\Adobe
Inside Adobe there will be a folder eLearning Assets. Rename it to eLearning Assets.old
Now launch Adobe Captivate > Try to add the Assets

If all of this works, you could probably delete those OLD folders.

-Andrew