Can't open a CP7 project.

Question

Another group has a Captivate 7 project that they are trying to open from a year ago to update. They are trying to open it in CP7. They get this error message no matter where they try to open it. None of these bullets seem to apply to this project. They are in St. Louis and when they couldn't open it they sent it to us here in Alabama and we get these same error messages.

Thanks in advance for any help.

Susan

Erik Lord · Answer

Otherwise, the file may just be corrupted. That happens. Backups are important.

Files can be corrupted when being sent by email too. Does this 'other group' have the original source? Or did someone email to them?

If they received it electronically, ask the originator to .zip file CP source first then email.

.zipping a file for email transit definitely helps reduce the likelihood of corruption.

If they have the original source on a HD, no other backed-up version, and just can't get it open...they may be out of luck.

Are they *sure* it was created in CP7?

Anyone have CP8 they can use to try to open this source file, just in case it was updated, or in case the CP8 file upgrade process manages to open the file?

If absolutely nothing else, make a copy of the source file and rename the extension to .zip.

Open that .zip and you'll at least see a variety of assets within, which can be helpful if this needs to be rebuilt.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded