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Deidre T
Participant
June 13, 2013
Question

Can't open Captivate 6.0 subscription and can't upgrade to Captivate 7.0

  • June 13, 2013
  • 2 replies
  • 663 views

I just tried to open Captivate 6.0 and it is asking me to license the software, per usual.  I'm on subscription.  Normally clicking the License This Software button logs me in with my user account.  Because of the upgrade to 7.0, it now stops at a page requiring a serial number.

I can't upgrade to 7.0 because I am on 10.6.8 (Mac) and that's as high as I can get on OS because of my MacBook version.

WTF Adobe???  I have a deadline of tomorrow and need to use your software -- which I have paid for!!!

Have been on hold waiting for Adobe Captivate product team for 55 minutes (and going) now.

You guys had better sort this out.  This is ridiculous!

Also... backwards compatability is kind of essential.  i.e., saving a Captivate file to a previous version so that co-worker, client, etc can open it if they have a previous version (even InDesign has this... not as easy as Photoshop or Illustrator, but you can still do it at least).  Can you please make that a high priority???  Thank you.

This topic has been closed for replies.

2 replies

D
Deidre TAuthor
Participant
June 13, 2013

...and my call was picked up at 1:02.  Couldn't help me and transferred me to another department.... call was dropped.

I may cry now.

Any suggestions out there?  I need to talk to the Captivate product team, apparently (per the support rep).  Anyone out there with a direct number (not the 800# phone tree)?

Anjaneai_Srivastava
Adobe Employee
Anjaneai_Srivastava
Adobe Employee
June 13, 2013

Hi Deidre,

Sorry to hear about your problem.

I will make sure you recieve a call as soon as possible from Adobe to provide any possible help.

Please email thed etails of your Subscription and Machine as well as your Contact number to -- tcssup@adobe.com

Thanks,

Anjaneai

D
Deidre TAuthor
Participant
June 13, 2013

Thanks Anjaneai.  I am on chat with someone named Ajit, who is helping me and know what he is doing (finally - after talking and Live Chatting with 5 other people)!

It seems that he downloaded the Adobe Application manager and ran an update.  Hopefully he will chime in here in case others experience the same issue.

But I believe 6.0 on subscription is working again.  Fingers crossed!!

D
Deidre TAuthor
Participant
June 13, 2013

...and so, my question here, I guess (so I'm not just venting), is....

Are other people out there experiencing the same issue?  There must be, right?  This was like an overnight change.  I was using Captivate without any problems last week!

Again... tight deadline on a project here... don't know what to do!  :-(   :-(

(ok, that was venting)

*sigh*

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