Can't open version 3 documents with version 5

Forum|Forum|15 years ago
August 5, 2010
1 reply
777 views

Hello,

My company didn't upgrade me to version 4 so I'm trying to open my version 3 .cp files with version 5. Every time I try to open one, it crashes.

I'm using a different computer (still Windows XP, though) than I had when I last used the version 3 files and am accessing them on a remote server via VPN.

Any ideas? I've tried restarting my computer when it doesn't open and looking for a version 4 to download so I can try opening it that way, saving it, and then opening it in version 5, but I haven't had any luck so far.

Thanks for your help,

Elaine

Project upgrade

This topic has been closed for replies.

E

esettergrenAuthor

Participant

nevermind! I copied my documents onto my hard drive then opened them. My computer is still running this pretty slow and crashing, though. I think maybe this computer doesn't have the right system requirements for running Captivate 5...

Captiv8r

Legend

Hi Elaine

I see this is your second post here in the forums. So it occurs to me that you may be unaware of one of Captivate's "golden rules" that help keep you out of trouble.

That rule?

always, Always, ALWAYS work with projects ONLY when you have them stored on your local C drive.

never, Ever, NEVER EVER consider opening Captivate, then clicking File > Open and navigating to a network drive and try to make edits while the project is on a network.

Sometimes your IT peeps will help you aim the shotgun squarely at your leg and tell you to pull the trigger. They want you to work with your files on the LAN because their precious servers are backed up and your local hard drives typically aren't. It's perfectly fine to store your projects on the LAN if the only purpose is for backup. So consider copying the projects there at the end of each day to satisfy those backup requirements.

Cheers... Rick