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brucek69761169
Participant
November 13, 2020
Question

Can't Preview or Publish

I am unable to preview or publish (HTML) responsive Captivate v11.5.1 projects. I am using Windows 10 and tried all browsers with no luck. Additionally, I have cleared Captivate's cache and rebooted.

 

 

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    3 replies

    Lilybiri
    Lilybiri
    Legend
    November 13, 2020

    Any reason why you did not update to 11.5.5.553?

    Did you clean the Preferences? 

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      brucek69761169Author
      Participant
      November 13, 2020

      Yes, upgraded and cleaned Preferences. Still no dice.

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      Lilybiri
      Lilybiri
      Legend
      November 13, 2020

      There may be a conflict with another application on your system, or a dll file which has been corrupted by some update. Do you run Captivate with 'Run as Administrator' feature?

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