Skip to main content
cathym25893232
cathym25893232
Known Participant
August 16, 2017
Answered

Can't publish a video with high resolution(2560*1440)

  • August 16, 2017
  • 1 reply
  • 186 views

I used Adobe captivate to record a video using 'Video demo' mode, my system resolution is 2560*1440.

I published the video also with resolution 2560*1440, however, I can't open the mp4 it generated. When I double click the video, I got the following error message:

    This topic has been closed for replies.
    Correct answer Erik Lord

    If you do the same process but with a smaller-dimension video, can WMP play it?

    Or is it perhaps due to the output codec (MP4)?

    I like Media Player Classic for local video playback - lightweight, can have multiple instances, open-source, supports tons of formats/codecs, good properties reports...

    https://mpc-hc.org/

    So if possible, download, install, and see if that can open the output video? If it can, the problem is likely an issue with WMP. If it cannot, there maybe something funky with the video output.

    What version of Captivate are you using?

    1 reply

    Erik Lord
    Erik LordCorrect answer
    Inspiring
    August 17, 2017

    If you do the same process but with a smaller-dimension video, can WMP play it?

    Or is it perhaps due to the output codec (MP4)?

    I like Media Player Classic for local video playback - lightweight, can have multiple instances, open-source, supports tons of formats/codecs, good properties reports...

    https://mpc-hc.org/

    So if possible, download, install, and see if that can open the output video? If it can, the problem is likely an issue with WMP. If it cannot, there maybe something funky with the video output.

    What version of Captivate are you using?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices