Skip to main content
NewMavens
NewMavens
Inspiring
June 17, 2019
Question

Can't update to 11.5

  • June 17, 2019
  • 2 replies
  • 770 views

I'm running Captivate in Windows 10 via a virtual machine (Parallels) on a Mac. I've tried repeatedly to update Captivate to version 11.5 but keep getting this error message:

Sorry, update failed

We are unable to update Adobe Captivate this time. (Error Code: 184)

Any suggestions?

    This topic has been closed for replies.

    2 replies

    AJIT_M
    AJIT_M
    Inspiring
    June 22, 2019

    Hi Chris,

    I have sent you a private message. If you still face the same issue after cleaning the preferences then please provide the requested information so that we can connect and look into the issue.

    Regards,

    Ajit

    Lilybiri
    Lilybiri
    Legend
    June 17, 2019

    Did you clean Preferences before installing?

    NewMavens
    NewMavensAuthor
    Inspiring
    June 17, 2019

    I did not. I will try that.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices