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DennisLamberti
Known Participant
March 2, 2023
Answered

Can't upgrade to Captivate 11.8.1

  • March 2, 2023
  • 3 replies
  • 2677 views

I have version 11.5.5 and it tells me that I am up-to-date. Why can I not get  11.8.1?

This topic has been closed for replies.
Correct answer Manan Joshi

In such a case probably its time to contact Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

3 replies

Dirlo
Dirlo
Inspiring
March 3, 2023

Hello !...

You can't update to 11.8.1 from the 11.5.5 !...

You must first install 11.8. Then you will have access to the last update...

😉

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 3, 2023

    @Dirlo 

     

    i didn't need to do that.

      B
      Community Expert
      Ben MCommunity Expert
      Community Expert
      March 2, 2023

      Are you on a Mac? Per the release notes this is a Windows-only update. https://helpx.adobe.com/captivate/release-note/adobe-captivate-11-8-1-release-notes.html

      D
      DennisLambertiAuthor
      Known Participant
      March 2, 2023

      Windows 11

      Regards,
      Dennis Lamberti
      Managing Director

      <personal info removed-kglad>

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 2, 2023

      also, make sure you restarted your computer and closed captivate in order to update.  you can start the update from captivate's help menu while it's open, but when prompted, close it.

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      March 2, 2023

      Check if you system meets the minimum requirements for 11.8 version. See the following link

      https://helpx.adobe.com/in/captivate/system-requirements.html

      -Manan

      -Manan
        D
        DennisLambertiAuthor
        Known Participant
        March 2, 2023

        I am running an Asus ZenBook with i7 processor (UX433FN) and all my specs exceed what is needed.

        Regards,
        Dennis Lamberti
        Managing Director

        <personal info removed-kglad>

        M
        Community Expert
        Manan JoshiCommunity ExpertCorrect answer
        Community Expert
        March 2, 2023

        In such a case probably its time to contact Adobe support. To contact support follow the instructions given below
        1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
        2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
        3. In order to talk to a human type "AGENT" in the chat box
        4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

        P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
        https://tinyurl.com/y7cfrr7y
        -Manan

        -Manan
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