Can't view VR projects on iPhone or Android

Forum|Forum|6 years ago
August 2, 2019
2 replies
709 views

Published a project to my webserver, Cant view the VR part on iPhone or Android. Only the Samsung browser for Android can show the VR

Any ideas how to fix this?

Project is here http://www.sorenbech.dk/VR/traumestue/index.html

This topic has been closed for replies.

donnagp

Participant

I am having the same problem. It will only work on my Samsung S9 with Bing. Won't work with AMYTHING else. Tried several iPhones and Androids. Tried several browsres on each. It separates the images into two, but they are at an odd tilted angel. Any thoughts?

Paul Wilson CTDP

Community Expert

I just tested this on my Samsung Galaxy S7 and my iPad 9.7" model and it worked great in both cases. You may wish to check if your devices have the most up to date OS software. I know that there are software requirements for the client device. In this case the iOS device needs to be running version 11 & later running Safari 11.1 & later and the Android device needs version 6 of the OS and on chrome 67 or newer in order to have VR work correctly.

Paul Wilson, CTDP

curationisAuthor

Participant

Hi Paul thank you for helping

My iPhone Xs Max is running iOS 12.4

Looks like this

Captivate VR iPhone Xs Max - YouTube

The same happens when I use live view in Captivate and scan the QR code

Paul Wilson CTDP

Community Expert

Well, as I said, your published project is working fine on my devices without any problems. It must be something on your devices.

Paul Wilson, CTDP

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