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ArthurTLee
ArthurTLee
Inspiring
February 12, 2016
Question

Can we control the "request header size"?

  • February 12, 2016
  • 1 reply
  • 240 views

We have a number of companies that resale our courses on their own LMS. For the most part, they work fine as published with very little issues. But one of our larger customers is having issues. When they try to play our courses they get an error stating that the "request header size is too big." More specifically, they said: "This error occurs when request header for suspend data sends a parameter that exceeds 5500 characters. The increase in request header size can increase potential of security threats."


Now, I am not entirely sure what a request header is. Is that the address that displays in a browser when the course is recalled?

More importantly, does anyone know if this is something we can control through Captivate? Or is that something their system creates and the error is because their server or something is set to block the long domain? The customer doesn't seem to know or, at least, seems to think it is something I need to change on our course.

Any thoughts would be appreciated. I'm kind of at a loss. Thanks in advance!

Best,

Arthur

This topic has been closed for replies.

1 reply

TLCMediaDesign
TLCMediaDesign
Inspiring
February 12, 2016

Are these SCORM 2004 courses?

If it is in fact the suspend data, you could switch to SCORM 1.2 and hope you don't fill it up (4096) characters.

Depending on what information you are passing to the LMS you could try making the SCORM calls yourself with a custom SCORM driver. We can help with that.

ArthurTLee
ArthurTLeeAuthor
Inspiring
February 12, 2016

They are SCORM 1.2 courses--which seems to say then that it is their LMS that is imposing the limitations, right? This is just a test course we sent them with 4 slides and the 60-question final exam. Our real courses, which work fine on other LMSs, are 200 slides with quiz questions and a final exam. So they will definitely have a problem with those if their LMS is imposing limits on the test course.

How exactly can you help with making a custom SCORM driver, and is that course-based or would it be something that our customer would need for their LMS?

TLCMediaDesign
TLCMediaDesign
Inspiring
February 12, 2016

The custom SCORM stuff doesn't seem like it will help your situation. But we use our own most of the time, with few exceptions, so that we have total control. Same scormdriver for every course.

They can increase the size of the allowable headers though.

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