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LauDareSky
LauDareSky
Known Participant
April 22, 2021
Answered

Can you get Adobe to contact me?

  • April 22, 2021
  • 1 reply
  • 661 views

Hi, two times my company has tried to install Captivate to my laptop and it is not showing up. They told me to contact Adobe today because there is nothing else they can try on their end but I cannot because the chat says to contact my company.

The 2 links I see on the page, (https://helpx.adobe.com/support.) one for individual leads me back to-a message to contact my company. The other link-an enterprise link says when I click on it-"You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator."

 

Adobe can you please contact me?

    This topic has been closed for replies.
    Correct answer Mayank_Meh

    Hi,

    I have emailed you regarding this issue. Kindly reply to that email and we can connect to look into the issue you are facing with the Installation.

     

    Regards,

    Mayank

    1 reply

    M
    Mayank_MehCorrect answer
    Participating Frequently
    April 22, 2021

    Hi,

    I have emailed you regarding this issue. Kindly reply to that email and we can connect to look into the issue you are facing with the Installation.

     

    Regards,

    Mayank

    LauDareSky
    LauDareSkyAuthor
    Known Participant
    April 23, 2021

    Thank you so much for contacting me. My institution also contacted Adobe on my beahlf and I was given a cse number so please close this ticket. I apprecaite your response.

     

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