aloksinha070611

Participant

Question

Cancel all subscription plans from my account

Forum|Forum|10 years ago
July 11, 2015
3 replies
1090 views

Hi Team,

Please cancel all my subscription plan from my account.

cancel subscription

This topic has been closed for replies.

Participant

Ive just realised I'm being charged for a product I never ordered- Captivate. I have an exisiting hard copy of it so there is no way I would have ordered it initailly. I can't seem to cancel this and it's telling me I owe money for it. Could someone in support please help me with this? Cheers.

Legend

Hi Yolanak,

I was able to cancel your subscription for you.

Please let us know if you need anything else.

Thanks!

-Madison

Community Expert

Community Expert

Alok Sinha wrote:

Hi Team,

Please cancel all my subscription plan from my account.

This is how you cancel your subscrition.

Cancel your membership or subscription | Creative Cloud

I deleted your other (double) post.

Legend

Hi Alok,

I just checked your account and can confirm that all of your subscriptions have been canceled.

Please let us know if there is anything else we can do to help!

Thanks,

Madison

Participant

Please can you cancel my subscriptions to. This is the biggest run around I have had to unsubscribe for something I purchased one off.

I never wanted a sub, I only wanted the product to use for a minimum time only. I cannot get hold of anyone at Adobe

Legend

Sorry, but this is the Adobe Captivate forum, a user forum. You'll have to contact Adobe itself.

aloksinha070611Author

Participant

Thank you Lilybiri. but i my 'manage account' i am not able to chat with customer support team and also there is no option for call. please help.

Legend

Cannot help I am just a Captivate user.