Skip to main content
aloksinha070611
Participant
July 11, 2015
Question

Cancel all subscription plans from my account

  • July 11, 2015
  • 3 replies
  • 1090 views

Hi Team,

Please cancel all my subscription plan from my account.

This topic has been closed for replies.

3 replies

yolanak8221405
Participant
November 22, 2015

Ive just realised I'm being charged for a product I never ordered- Captivate.  I have an exisiting hard copy of it so there is no way I would have ordered it initailly.  I can't seem to cancel this and it's telling me I owe money for it.  Could someone in support please help me with this?  Cheers.

MadisonLeupp
Legend
December 3, 2015

Hi Yolanak,

I was able to cancel your subscription for you.

Please let us know if you need anything else.

Thanks!

-Madison

Ann Bens
Community Expert
Community Expert
July 11, 2015

Alok Sinha wrote:

Hi Team,

Please cancel all my subscription plan from my account.

This is how you cancel your subscrition.

Cancel your membership or subscription | Creative Cloud

I deleted your other (double) post.

MadisonLeupp
Legend
July 17, 2015

Hi Alok,

I just checked your account and can confirm that all of your subscriptions have been canceled.

Please let us know if there is anything else we can do to help!

Thanks,

Madison

matts84081712
Participant
August 4, 2015

Please can you cancel my subscriptions to. This is the biggest run around I have had to unsubscribe for something I purchased one off.

I never wanted a sub, I only wanted the product to use for a minimum time only. I cannot get hold of anyone at Adobe

Lilybiri
Legend
July 11, 2015

Sorry, but this is the Adobe Captivate forum, a user forum. You'll have to contact Adobe itself.

aloksinha070611
Participant
July 11, 2015

Thank you Lilybiri. but i my 'manage account' i am not able to chat with customer support team and also there is no option for call. please help.

Lilybiri
Legend
July 11, 2015

Cannot help I am just a Captivate user.