Canceling Subscription/Avoiding Autorenewal

Forum|Forum|11 years ago
February 18, 2015
5 replies
623 views

When I try to cancel my subscription/avoid autorenewal, Adobe says I have to contact customer support via online chat, and then does not provide any link to the supposed chat.

I have already been billed because I went over the renewal date while I was trying to find a way to contact support. Needless to say, all Adobe's emails are sent from no-reply addresses.

Making it hard to cancel or even access support is very, very scammy and indicative of a dying company that's trying to conserve revenue as its hemorrhages customers.

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L

lynnt59636736

Participant

I'm having the same problem not happy at all!

RajeevAdobe

Adobe Employee

I understand your concern and I would like to inform you that contacting Adobe support is very easy. Please use the link mentioned below to contact chat support or you may also search the chat support keyword on www.Adobe.com .

Contact Customer Care

If you still need help in cancellation of your subscription please let me know I shall try my best to resolve your concern. You may provide me your Adobe Id as a private message under which you have bought the subscription to cancel the subscription.

Regards,

Rajeev.

G

Geoff Blanchard

Participant

Hi Rajeev, I must agree with the others .Following your link just brings me to a chat area after going thought some questions. Then it is saying chat not available and click onto the forums and bring me straight back here. I too need some help I have a Creative Cloud membership and a Captivate subscription. Work is now providing me with the same so I don't need 2 captivate and creative cloud so I don't want to auto renew on my anniversary. I am happy however to keep it going until then ( July for CC and November for Captivate).

So could you please contact me.

RajeevAdobe

Adobe Employee

Please provide me your contact details as a private message.

Regards,

Rajeev.

T

Tom_Hanninen

Known Participant

I had the same issue and finally just emailed Customer support.

Ironically, three weeks later I renewed.

I'm not sure I'd call Adobe a dying company - just curious why do you think that? I'm fairly new to eLearning development and it seems like Captivate and Articulate are the two dominate tools.

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