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Candyce Mairs
Participant
November 4, 2016
Question

Cannot preview or publish any project in Captivate 9

  • November 4, 2016
  • 1 reply
  • 226 views

I have had Captivate 8 & 9 installed on my windows 10 laptop since I got it a year ago. I have used both versions multiple times. Captivate 9 started giving me a publish failed message today when I would try & preview a project. It didn't matter which project, or what content was in it.

I have uninstalled the program deleting preferences. I have removed the entire Captivate folder from the app data folder so a new one is created, cleaned out cache, and cannot come up with an answer on what is going on. It is almost impossible to use the program if I cannot even preview any project in Captivate 9. Captivate 8 on my system has no issues.

This occurred before update 2 of Captivate 9, and I had done the previous updates. Neither the update nor the reinstall or anything else i have tried is changing anything.

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    November 4, 2016

    Did you also delete the Layouts folder in Public Documents?

    C
    Candyce MairsAuthor
    Participant
    November 4, 2016

    I had also deleted that folder, and run the clear prefs file in the utils folder. Can you remind me of the path to that layouts folder on windows so I can try doing it again? I have been searching & tried everything I found on the internet to correct the issue. That was one of them I tried initially but honestly cannot remember how to do that again.

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