Cannot update captivate

I hope it helps someone, I spend hours with the same issue and couldn't find the answer elsewhere, I had to figure it out by myself.

1. Open the Captivate Patch DMG file

2. Drag the "AdobePatchInstaller" and "payloads" folder to the desktop (any other folder in your computer will work as well)

3. Right click "AdobePatchInstaller" and click on "Show Package Contents"

4. Open the contents folder and place the "payloads" folder inside

5. Run the "AdobePatchInstaller" again

Hi,

As the error indicates, it seems that the Adobe Application Manager is damaged.
In order to fix this, I would suggest you to please try the following:

1. Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

2. Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

3. Use AdobeCC Cleaner tool to remove left oer entries for Adobe Application Manager and Creative Cloud Desptop App. Follow the instructions from the below document and clean only "Adobe Application Manager" and "Adobe Creative Cloud Desptop App"

                 https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

4. Click on the below link and download and install Adobe Application Manager.

                 http://supportdownloads.adobe.com/product.jsp?product=170&platform=Mac

5. Once installation is complete, open Applications folder and locate Adobe Application Manager icon and double click on it. It will start update process and gets update to Creative Cloud desktop app.

6. Sign in using your Adobe ID to the  Adobe Application Manager or Creative Cloud App and try to update Captivate again.

This should resolve the issue. However, in case you still see an error, please do post a screenshot of the error again.

Regards,
Sharad

I'm very sorry not to be of any help because I'm a PC user. Normally the update should install automatically (it does on PC), at least if you have administrator rights and followed the instructions in the Release notes:

Release notes for Adobe Captivate 9.0.2