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Milw_Joe
Participant
May 16, 2025
Question

Cannot use Captivate - phantom drive letter

  • May 16, 2025
  • 1 reply
  • 189 views

When I click New Project, Captivate displays the following error messages:

 

Failed to create Cache folder: Falling back to the default locationCaptivate Cache

Followed by:

 

Failed to create default project caceh folder: falling back to %temp%

 

Yes, I noted the typos 🙄

 

Clicking either [Retry] or [Cancel] has no effect.

 

Thinking Captivate is trying to create a cache in a non-exsistent location (I neither have a second physical drive lettered D nor a network drive mapped to D), according to the title bars in the dailog boxes:

D:\workspace\release\dev\source\components\projectnslides\CPint...

 

I tried to open the Preferences menu from Edit. Except, as soon as I did that, this error message appears:

 

An unexpected error has occurred, which may cause Captivate to behave unexpectedly. You can restart Captivate with backed-up project.

 

 

As soon as I click [OK], the Error Report for "Adobe Captivate" dialog appear and Captivate crashes back to the Windows 11 Enterprise desktop

1 reply

Astro The Goat
Inspiring
May 23, 2025

Hi Joseph,

 

This may work. There should be a file called "CleanPreferencesWin" located within the "utils" folder of the Adobe Captivate program folder.

 

This should restore the Captivate settings to default settings for the software and workspaces used.

 

Kind regards 

Milw_Joe
Milw_JoeAuthor
Participant
May 23, 2025

We had Adobe's Tech Support on the line for the better part of an hour, and running that batch file (among a very long list of other proposed actions) had absolutely no effect. Their proposed solution is to have IT grant local admin privileges.