Skip to main content
rainerm19316293
rainerm19316293
Inspiring
August 19, 2015
Answered

Cant open version 8 file in the new version 9

  • August 19, 2015
  • 2 replies
  • 366 views

Hello forum,

i´ve downloaded the new version 9 and i try to open my working-file from version 8. The Problem is that the import stops at 80 % and the program freezes. I tried it with version 8 again but there are no problems. Only in version 9.

Does anybody have any suggestions?

Rainer

This topic has been closed for replies.
Correct answer nsukumar

Hi there,

Can you please shared the .cptx file with us so that we can try the issue at our end? Please upload it to a shared workspace (say Dropbox) and send me the link at nsukumar@adobe.com.

Thanks,

Nimmy Sukumaran.

2 replies

nsukumar
Adobe Employee
nsukumarCorrect answer
Adobe Employee
August 20, 2015

Hi there,

Can you please shared the .cptx file with us so that we can try the issue at our end? Please upload it to a shared workspace (say Dropbox) and send me the link at nsukumar@adobe.com.

Thanks,

Nimmy Sukumaran.

    rainerm19316293
    rainerm19316293Author
    Inspiring
    August 20, 2015

    thank you Nimmy,

    you help me with your email.

    It takes 3 to 4 minutes to open the file. It seems that the computer freezes (no reaction from the program) but it still works. After you save the filein the new format and load it once again it takes only some second.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    August 20, 2015

    There may be something on one of the slides that is tripping things up.  Try breaking the CPTX up into smaller files with fewer slides to see if you can locate in which part of the project the issue is located.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices