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Fred Schenkelberg
Known Participant
October 12, 2015
Answered

cap 9 java command line error

  • October 12, 2015
  • 4 replies
  • 3797 views

Opening Captivate 9 on my mac OS X 10.11, and wanting to import a ppt file to start a new project.

It seems to be working fine, opens/closes ppt, and opens screen to select action between slides. Then I get a popup Java window.

To use the 'java' command-line too you need to install a JDK.

Click "more info..." to visit the Java Developer Kit download website.

clicking more info takes me to a spot to download and install Jave v8 update 60 - which doesn't seem to change the behavior of Cap 9.

So, what's the deal here and what can I do to get this functionality back.

Cheers,

Fred

      This topic has been closed for replies.
      Correct answer McKableGirl

      I understand some of the Adobe Community Forum users are Adobe Employees. I was hoping someone would have some additional information about this problem

      PowerPoint Import is one of the basic capabilities generally expected of an authoring tool, I considered it an essential requirement when I decided to go with Captivate, the import worked ok about a year ago.   

      Tried importing small / sections of presentations, works sometimes for 3 slides 


      All: I had this problem too. Mac OS X Mavericks. I downloaded the Java JDK from here: Java SE Development Kit 8 - Downloads, quit Captivate and restarted captivate. Now the import seems to work. Hope this helps!

      4 replies

      M
      moazedu
      Participant
      June 29, 2020

      This solution still works, except I downloaded the latest Java SDK which at this time is 11. Worked perfectly with that! 

      T
      TonyN101
      Participant
      February 24, 2016

      Just found the the same problem

      More than 4 months now since first reported, is this going to be solved ??

      Tony

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      February 24, 2016

      I think you may misunderstand something.  This is a User Forum, NOT Adobe Support.

      Nobody here can definitively answer a question related to when Adobe will do something.

      T
      TonyN101
      Participant
      February 25, 2016

      I understand some of the Adobe Community Forum users are Adobe Employees. I was hoping someone would have some additional information about this problem

      PowerPoint Import is one of the basic capabilities generally expected of an authoring tool, I considered it an essential requirement when I decided to go with Captivate, the import worked ok about a year ago.   

      Tried importing small / sections of presentations, works sometimes for 3 slides 

      A
      alexl1364125
      Participant
      November 24, 2015

      same set up, same issue. Trying to work through it now with tech support. The only reason I bought this was to convert a massive slide deck into some elearning.

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      November 24, 2015

      Does it work at all if you just try converting a very small number of slides?  E.g. try just a deck of 10 slides rather than the "massive deck".

      A
      alexl1364125
      Participant
      November 24, 2015

      I'm trying doing it in PC first. If that fails, I will try small chunks..

      T
      twobikeminimum
      Participant
      November 1, 2015

      Hi Fred,

      I am experiencing the same issue: when I try to import a PPT into the new Adobe Captivate 9, Captivate hangs when the "Convert Microsoft PowerPoint Presentations" window opens. My Java is up to date and I cannot find an answer to this problem.

      David

      F
      Fred SchenkelbergAuthor
      Known Participant
      November 1, 2015

      Yep, still not working for me either. The support folks were able to watch me replicate the issue and we tried a few different ways, all with out success... The only work around is to craft the slides in CP9 directly... which has added a lot of work to the workflow.... not happy about that.

      Cheers,

      Fred

      T
      twobikeminimum
      Participant
      November 1, 2015

      Let's hope this gets sorted. I'm working on a project in the trial version of CP9—still on the fence about whether I'll commit and this bug could be an issue. I do all my presentations in Keynote but there is the strong likelihood that I'd export to PPT and then import into CP9. So yes, an issue that needs to be addressed.

      David

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