Captivate 11.8.0.710 issues with Monterey 12.5.1.

We were thinking of buying Captive so I am trying out the trial version. Two big problems:

(1) I can't import powerpoint slides. Failure mode: see screenshot

(2) Can't publish. Error: see screenshot

I do have openJDK installed. (Adobe support  also installed Oracle JDK).

I had Adobe Support working with me. (They see the errors I mention above). They told me that the problem is conflicts with Crowdstrike Falcon. They gave me a version of Captivate which reports itself as 11.8.0.11. This solves the problems above.  We are concerned that the supported release does not work for us and don't know the status of the 11.8.0.11 version. In a couple sessions, I worked with Adobe Support about 2 hours. The trial version never worked, just the 11.8.0.11.  

With the trial version running, Our IT department monitored Crowdstrike Falcon  while I demonstrated the failure modes. Our IT department says Crowdstrike did not trigger.  We are currently getting permission to disable Falcon for additional testing. But so far, it does not look like a Crowdstrike Falcon issue according to our IT department. 

First of all, this is abnormal.  How can this be?  I've used Adobe Captivate before at other companies and it worked. Adobe is better than this. I would expect this community to be on fire if everyone was seeing what I'm seeing. 

Is anyone successfully running a supported version of Captivate on Monterey 12.5.1? anything close?

I did see in this Community that some people reported success with configuring exceptions into Crowdstrike Falcon (approx. 8/25/22).  Any more info there would be appreciated.

Given your experience, assuming you have mac users as well as windows users, would you buy Captivate again?

In fact, any insights or help would be appreciated.  Clearly there may be something else at play I don't see. Thanks very much in advance. 

#monterey #falcon #Falcon #mac #ppt #Powerpoint #publish