Captivate 11.8 does not run on Windows 11

Forum|Forum|3 years ago
August 22, 2022
1 reply
700 views

Dear all,

we are running Windows 11 (Swiss/German version), our IT always loads the newest updates.

Earlier this year I could install/run Captivate until recently when it refuses to run. I have uninstalled the versin and - according to the Adobe pages - I have downloaded version 11.8 (Is this the correct file? Captivate_2019_x64_LS21.zip).

When launching set-up.exe it directs me to a browser to login. Browser tells me to close it and continue. The installer appears again and still shows "Go to browser to login". (I have logged in correctly before). The installer is stuck on this screen forever - installing not possible.

What can I do?

cheers, Alex

Installation and licensing

This topic has been closed for replies.

Paul Wilson CTDP

Community Expert

Version 11.8 is specifically for those on a subscription license. If you are on a perpetual license, you must return to 11.5.

Paul Wilson, CTDP

J

joel odota25747058

Participating Frequently

Thanks, Paul for this.

Does that apply to both Win and Mac users?

I have Captivate on both Os.

Thanks!

Joel Odota,E-learning Designer

Paul Wilson CTDP

Community Expert

Yes, the version numbers are slightly different, but if you don't have a subscription to Captivate you must stay on version 11.5.5.553 for Windows or 11.5.5.676 for macOS.

https://helpx.adobe.com/ca/captivate/release-note/adobe-captivate-11-8-release-notes.html

Paul Wilson, CTDP

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