Captivate 11.8 - Recording only showing desktop and not recorded app?

Forum|Forum|2 years ago
June 21, 2023
1 reply
396 views

Hello:

After beating my head aginst the wall with another tool, I decided I'd try Captivate for a software simulation. I'm hoping to make a business case to purchase a license.

While testing an app recording (I chose Zoom) on my MacBook (currently updating the app to 11.8.1), I was surprised to only see my desktop background overlaid by the various interaction objects once I finished the recording. I am not running an external monitor, and I had Demo and Training selected as my recording options.

Has anyone else encountered this little hiccup?

This topic has been closed for replies.

Lilybiri

Legend

I have seen this same issue appearing before, only for Mac users and wonder if it is a bug?

Software simulations use the Blank master slide. Do you use a theme which has such a master slide?

M

marksheppard68Author

Known Participant

Hi:

Thanks for the swift response.

So far as I know I had not applied a theme to the resulting capture, and I presumed that it uses a blank master slide.

Are you aware of the same issues occurring when operating in Manual mode versus Auto? I'd have to have to use a separate screen cap tool and load all the media into Captivate when I *should* be able to use the capture mechanism built into the tool

M

marksheppard68Author

Known Participant

...and operating in Manual mode yielded the same result: A lovely view of my desktop background, sans icons, and including the keystroke/mouse action prompts and feedback.

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