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Mark Allan Holley
Known Participant
January 6, 2024
Answered

Captivate 12.2 - Publishing Without Reporting - Blank Screen

  • January 6, 2024
  • 12 replies
  • 1181 views

Good morning,

 

I'm publishing my first mini-course using Captivate 12.2. I'm not using an LMS. It's a short training for a company I work at.


I publish it and then test it on my local machine - it works great.

 

I upload the files to my web host using FileZilla, and then navigate to the proper index.html page. All I see is a blank screen, and the title of the training in the tab. I tried using the latest version of Firefox, and the latest version of Chrome.

 

I tried talking to my shared web hosting service, which is HostGator. The support representative kept asking me about requirements, which as far as I know there aren't any. Everyone with a web browser should be able to see this training. I don't know what other requirements they would be talking about.

 

The HostGator representative seemed to barely understand my language, (English), and asked me several times for information that I provided in the beginning of the chat, and then they cut the chat entirely when they got frustrated. So, no help there.

 

This is the page:


https://modus.markallanholley.com/ATI/Training/index.html

 

My entire project can be downloaded from this link:

 

https://modus.markallanholley.com/downloads/DPT.zip

    This topic has been closed for replies.
    Correct answer Lilybiri

    I don't know if you can see this:

    https://community-portal-prod-previewdata.s3.us-west-2.amazonaws.com/files/2024/01/9c9acb559de4620d4985/index.html

    But it appears to be working. I wonder why my web host is having trouble with it. The technical support rep mentioned something about using a PHP version other than 7.4, but that it would cost me a lot more money per year to get the upgrade.


    Yes, I was able to view it. This proves - I think -  that something is wrong with your webhost. I have no problems with CP tutorials posted on my website so far. I just suggested to find out whether to search in Captivate for problems but that seems not to be the case.

    12 replies

    Mark Allan Holley
    Known Participant
    January 6, 2024

    Follow-up:


    1. Sorry, I posted this twice and I don't know how to delete the duplicate.

    2. The same course works perfectly on my web server when composed and published with Articulate Rise.

    Lilybiri
    Legend
    January 6, 2024

    I will block the duplicate post and point to this thread.

    Does the webhost support responsive projects? 

    Mark Allan Holley
    Known Participant
    January 7, 2024

    Thanks!


    As far as I know, yes. I have a responsive WordPress site on their server.