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Mark Allan Holley
Known Participant
January 6, 2024
Resuelto

Captivate 12.2 - Publishing Without Reporting - Blank Screen

  • January 6, 2024
  • 1 respuesta
  • 1156 visualizaciones

Good morning,

 

I'm publishing my first mini-course using Captivate 12.2. I'm not using an LMS. It's a short training for a company I work at.


I publish it and then test it on my local machine - it works great.

 

I upload the files to my web host using FileZilla, and then navigate to the proper index.html page. All I see is a blank screen, and the title of the training in the tab. I tried using the latest version of Firefox, and the latest version of Chrome.

 

I tried talking to my shared web hosting service, which is HostGator. The support representative kept asking me about requirements, which as far as I know there aren't any. Everyone with a web browser should be able to see this training. I don't know what other requirements they would be talking about.

 

The HostGator representative seemed to barely understand my language, (English), and asked me several times for information that I provided in the beginning of the chat, and then they cut the chat entirely when they got frustrated. So, no help there.

 

This is the page:


https://modus.markallanholley.com/ATI/Training/index.html

 

My entire project can be downloaded from this link:

 

https://modus.markallanholley.com/downloads/DPT.zip

    Este tema ha sido cerrado para respuestas.
    Mejor respuesta de Lilybiri

    I don't know if you can see this:

    https://community-portal-prod-previewdata.s3.us-west-2.amazonaws.com/files/2024/01/9c9acb559de4620d4985/index.html

    But it appears to be working. I wonder why my web host is having trouble with it. The technical support rep mentioned something about using a PHP version other than 7.4, but that it would cost me a lot more money per year to get the upgrade.


    Yes, I was able to view it. This proves - I think -  that something is wrong with your webhost. I have no problems with CP tutorials posted on my website so far. I just suggested to find out whether to search in Captivate for problems but that seems not to be the case.

    1 respuesta

    Mark Allan Holley
    Known Participant
    January 6, 2024

    Follow-up:


    1. Sorry, I posted this twice and I don't know how to delete the duplicate.

    2. The same course works perfectly on my web server when composed and published with Articulate Rise.

    Lilybiri
    Legend
    January 6, 2024

    I will block the duplicate post and point to this thread.

    Does the webhost support responsive projects? 

    Mark Allan Holley
    Known Participant
    January 7, 2024

    Thanks!


    As far as I know, yes. I have a responsive WordPress site on their server.