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SmalahoveEater
Participant
June 14, 2024
Question

Captivate 12.3: No audio with Chrome and Safari on macOS

  • June 14, 2024
  • 2 replies
  • 197 views
Audio with Captivate 12.3 is sometimes audible and sometimes not:
 
Windows:
  • Firefox:   yes
  • Chrome:   yes
  • Edge:   yes
 
macOS:
  • Firefox:   yes
  • Chrome:   no
  • Safari:   no
 
It does not make a difference in which way I added the audio. Sometimes I added an MP3 to a slide so that it should play automatically when the user navigates to the slide. Other times I added a button with a Play Media interaction and an uploaded MP3 so that the audio should play after the button has been pressed.
 
Does anyone have the same problem?
    This topic has been closed for replies.

    2 replies

    tonyellisnyc
    tonyellisnyc
    Inspiring
    June 27, 2024

    any update on this issue? It's a big one.

    Lilybiri
    Lilybiri
    Legend
    June 15, 2024

    Please, log this as a bug in the uservoice platform, which you can reach from within Captivate.

    I am a Windows user but have an iPad and have given up on Safari since a long time, but Chrome should not have these problems.

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