Captivate 12.3 - SCORM/HTML Not Uploading to LMS/SCORM Cloud

Question

I have created a project in the new Captivate - 12.3.0.12 and I am able to publish as HTML with the reporting settings on for SCORM.

I try uploading it to SCORM Cloud to test it and it won't upload. It just spins and spins. When I try uploading it to my LMS, same...it just times out or keeps spinning for eternity.

I have other SCORM Files that I can upload and they go in with no issue. It appears to be the ones from this newest version, but we can't figure out why.
I have tried publishing as 1.2 and 2004 and get the same results with both. All the projects preview just fine.

I have been on with support and I have uninstalled, reinstalled - created a new project with just one slide and published that as SCORM and still, it won't upload.

Is anyone else seeing this issue or have any suggestions?

Captivate 12.3.0.12 on a Mac Sonoma 14.4.1

RodWard · Answer

There may be something in your project that is causing this issue. It isn't necessarily the fault of Captivate's SCORM drivers. So the first thing to do is to eliminate the possibility that you have added something to the project that is causing the issue.

My suggestion is to open a new blank project in Captivate 12, add a couple of basic quiz questions (e.g. a True/False and a Multi-choice), then publish to SCORM 1.2 or 2004 and upload to both SCORM Cloud and your own LMS to test whether the project loads and is able to register a quiz result.

If that test is successful, then you can be fairly confident the issue will be somewhere in your current problem project and your job becomes to track the issue down slide by slide.

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